{"id":13637,"date":"2023-06-14T10:52:12","date_gmt":"2023-06-14T07:52:12","guid":{"rendered":"http:\/\/beyond3d.co.il\/payments-and-return-policy\/"},"modified":"2025-09-08T16:08:17","modified_gmt":"2025-09-08T13:08:17","slug":"payments-and-return-policy","status":"publish","type":"page","link":"https:\/\/beyond3d.co.il\/en\/payments-and-return-policy\/","title":{"rendered":"Payments and return policy"},"content":{"rendered":"\n\n\t<section class=\"section\" id=\"section_1845907313\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row\"  id=\"row-36506641\">\n\n\n\t<div id=\"col-1952904111\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"gap-422003159\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-422003159 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<h2 style=\"text-align: center;\"><span style=\"color: #ed1c24;\">Payments and Return Policy Beyond3D<\/span><\/h2>\n<h3>Beyond3D payment terms and conditions:<\/h3>\n<ul>\n<li><strong>Ownership of the products<\/strong> will remain with Beyond3D until full payment for them has been made, including all associated amounts such as shipping fees, commissions, etc.<\/li>\n<li><strong>Right of Withholding<\/strong> \u2013 In the event that the customer has a previous debt to Beyond3D that has not been fully repaid, the company reserves the right to delay delivery of new products that have been ordered, until the debt is settled in full.<\/li>\n<li><strong>Exceptions<\/strong> \u2013 The right of retention will not apply if the customer has settled all of his previous debts or if there is a legal provision that prevents this delay.<\/li>\n<li><strong>The company will act in good faith<\/strong> and inform the customer in advance in the event of a delay in the delivery of products due to an existing debt.<\/li>\n<\/ul>\n<p>P.S. An order from the website on credit, if there is no prior debt, is fully repaid.<\/p>\n<h3><strong>Payment options:<\/strong><\/h3>\n<ol>\n<li>\n<p><strong>Cash payment<\/strong> :<\/p>\n<ul>\n<li>You can pay in cash for purchases up to NIS <strong>5,000 only<\/strong> .<\/li>\n<li>In accordance with the Cash Act 2024, if there is a regulatory change, there may be further updates.<\/li>\n<\/ul>\n<\/li>\n<li>\n<p><strong>Payment by credit card<\/strong> :<\/p>\n<ul>\n<li>You can pay by credit card in up to <strong>3 interest-free installments<\/strong> .<\/li>\n<\/ul>\n<\/li>\n<li>\n<p><strong>Payment by check<\/strong> :<\/p>\n<ul>\n<li>Check payments are <strong>only accepted for educational institutions, security institutions, or long-term customers.<\/strong><\/li>\n<li>Check collection cost: <strong>40 NIS<\/strong> .<\/li>\n<li>And it cannot be done through the website except at:<a style=\"text-align: center;\" href=\"http:\/\/mailto@morel@beyond3d.co.il\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-13364\" src=\"https:\/\/beyond3d.co.il\/wp-content\/uploads\/mail-icon.png\" alt=\"\" width=\"24\" height=\"12\"><\/a> <span style=\"color: #ed1c24;\">Email<\/span><span style=\"color: #555555; text-align: center;\">  <\/span><span style=\"color: #000000;\">Or<\/span> <span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"http:\/\/TEL:0512547943\" data-wplink-url-error=\"true\">by phone<\/a><\/span><\/li>\n<li>Please note: Check collection <strong>is not available through the website<\/strong> and must be arranged via <strong>email or phone call.<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p> <\/p>\n<h3><strong>Return Policy:<\/strong><\/h3>\n<ol>\n<li>\n<p><strong>Returning media rolls:<\/strong><\/p>\n<ul>\n<li><strong>Only closed rolls (vacuum-packed and unused) can be returned.<\/strong><\/li>\n<li>Returns are possible <strong>up to 180 days<\/strong> from the date of purchase.<\/li>\n<\/ul>\n<\/li>\n<li>\n<p><strong>Return location:<\/strong><\/p>\n<ul>\n<li>Product returns will be made at <strong>our offices in Holon<\/strong> only.<\/li>\n<\/ul>\n<\/li>\n<li>\n<p><strong>Credits and refunds:<\/strong><\/p>\n<ul>\n<li>You can choose between <strong>a full in-store credit<\/strong> for other products or a refund, in accordance with the Consumer Protection Law.<\/li>\n<li>In most transactions, a refund will be made of <strong>100 NIS or 5% of the purchase price<\/strong> (whichever is lower), which is consistent with the updated law for 2025.<br> If a law has been updated, of course, according to the new law.<br> Please note: The service fee charged on the credit transaction will only reflect the actual relevant cost, as charged to the company by us. Because of this, there may be differences between card types \u2013 for example, Diners, American Express or Tourist cards may have higher costs. All of course, depending on the actual cost, with full transparency to the customer.  <\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<h2 data-pm-slice=\"1 1 &#091;&#093;\"><span style=\"color: #ed1c24;\"><strong>Transaction denial and fraud prevention policy<\/strong><\/span><\/h2>\n<p><strong>1. Verifying the customer&#8217;s identity<\/strong><br> In cases of orders for large amounts or unusual activity, the company reserves the right to require additional documents to verify the customer&#8217;s identity, such as an ID card, shipping address, or a photocopy of a credit card with the relevant details hidden.<\/p>\n<p><strong>2. Shipping tracking and confirmation of receipt<\/strong><br> All shipments are sent with a tracking number via the courier company&#8217;s barcode, in the event of a transaction denial, the tracking number will serve as proof that the product was shipped and received. In some cases, especially for valuable products, the customer may be required to sign for confirmation of receipt of the shipment. <\/p>\n<p><strong>3. Handling a transaction denial (Chargeback)<\/strong><br> In the event of a transaction denial after the product has been shipped and a delivery confirmation has been provided, the Company will provide the credit card company with all relevant documents to prove the transaction was executed and the product was shipped. If the credit card company decides in favor of the Company, the customer will be charged the full transaction amount. <\/p>\n<p><strong>4. Cancellation and Credit Policy<\/strong><br> Customers are asked to contact us directly for any cancellation or refund request before submitting a transaction denial to the credit card company. We are committed to reviewing each case on its own merits and providing a fair response. <\/p>\n<p><strong>5. Taking legal action<\/strong><br> The Company reserves the right to take legal action against customers who submit a false transaction denial, including claiming damages and legal expenses.<\/p>\n<p data-pm-slice=\"1 1 &#091;&#093;\"><strong>6. Transaction security and safeguards<\/strong><br> To prevent fraud, we use advanced security systems, including two-step verification (3D Secure) and checks to prevent suspicious transactions. Customers are required to provide accurate information when making a purchase on the site. <\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1845907313 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n  background-color: rgb(255,255,255);\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section dark\" id=\"section_1250707546\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row\"  id=\"row-220786967\">\n\n\n\t<div id=\"col-872468026\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"gap-1354500362\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1354500362 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"text-center\"><div class=\"is-divider divider clearfix\" style=\"max-width:250px;height:1px;background-color:rgb(255, 0, 0);\"><\/div><\/div>\n\n\t<div id=\"gap-673934483\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-673934483 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<p style=\"text-align: center;\">A consumer who purchases a product on this website may cancel the transaction and return the product in accordance with the provisions regarding the cancellation of a distance selling transaction as stated in the Consumer Protection Law, 5741-1981 (hereinafter: &#8220;the Law&#8221;). The consumer is required to test the product upon receipt.<\/p>\n<p style=\"text-align: center;\">A transaction for the purchase of a product made on the website, the consumer may cancel by notice of cancellation of the transaction to the company, from the date of the transaction to 14 days from the date of receipt of the product or from the date of receipt of a document containing the main terms of the transaction. If the consumer is a person with a disability, a senior citizen or a new immigrant, the consumer&#8217;s right to cancel a transaction for the purchase of a product made on the site is within four months from the date of the transaction, the date of receipt of the property or the document of origin, whichever comes later. Dealing with the consumer, including a call via electronic communication.<\/p>\n<p style=\"text-align: center;\">In canceling a transaction that was not due to: (1) a defect or incompatibility in the product; or (2) failure to deliver at the time stipulated in the transaction; or (3) any other violation of the terms of the transaction &#8211; within 14 days from the date of receipt of the cancellation notice, the company will refund that part of the transaction price that was paid, to the extent that it was paid, cancel the charge due to the transaction, provide a copy of the charge cancellation notice and will not collect any amount from the consumer, except fees Treatment in the amount of 5% of the value of the transaction or NIS 100, whichever is lower, and this without detracting from the rest of the company&#8217;s rights in accordance with the provisions of the law. The consumer must return the product, at his own expense, to the company&#8217;s place of business. The cost of the return applies to the consumer and will be paid by him to the company as long as the product is returned by courier on behalf of the company.<\/p>\n<p style=\"text-align: center;\">In the event of cancellation of a transaction due to a defect or non-conformity in the product or due to non-delivery of the product on the date specified in the transaction or due to any other violation of the terms of the transaction &#8211; the company will return within 14 days of receiving the cancellation notice. A copy of the cancellation notice and will not charge the consumer any amount. The consumer will make the product (and any other property he received following the transaction) available to the company at the place where it was delivered to him and will notify the company.<\/p>\n<p style=\"text-align: center;\">A notice of cancellation of a transaction may be given by the purchaser to the company in any of the ways listed below in &#8220;Cancellation of a transaction and ways of cancellation&#8221;.<\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1250707546 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n  background-color: rgb(0,0,0);\n}\n<\/style>\n\t<\/section>\n\t\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-13637","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/beyond3d.co.il\/en\/wp-json\/wp\/v2\/pages\/13637","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/beyond3d.co.il\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/beyond3d.co.il\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/beyond3d.co.il\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/beyond3d.co.il\/en\/wp-json\/wp\/v2\/comments?post=13637"}],"version-history":[{"count":0,"href":"https:\/\/beyond3d.co.il\/en\/wp-json\/wp\/v2\/pages\/13637\/revisions"}],"wp:attachment":[{"href":"https:\/\/beyond3d.co.il\/en\/wp-json\/wp\/v2\/media?parent=13637"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}